Refund policy
Due to hygiene reasons, we do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, or opened personal care products.
This includes, but is not limited to:
- Press-on nails
- Lash cleansers
- Lash aftercare products
Please ensure you review product descriptions and sizing information carefully before placing your order. You can always contact us for any question at aibeelashes@outlook.com.
Damages or Incorrect Items
As each nail set is handmade, slight variations in colour, placement, or design may occur. These are a normal part of the handmade process and are not considered defects.
Please inspect your order upon arrival. If your item arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery at aibeelashes@outlook.com with your order number and clear photos of the issue.
If the issue is confirmed, we will arrange an appropriate solution, which may include a replacement, store credit, or refund.
Sale Items & Gift Cards
All sale items and gift cards are final sale and cannot be returned, exchanged, or refunded.
Refunds
Depending on the circumstances, a replacement, store credit, or refund may be offered. Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your financial institution to process the refund.